East Riding of Yorkshire Council is currently undertaking a consultation tounderstand how East Riding customers, residents and businesses contact it andhow easy they have found it to do so.
The consultation runs until Friday, 15 October 2021 and will provide customersthe opportunity to outline their needs and experiences in contacting the council,whether this has been face-to-face, by telephone or online.
The questions are structured around how confident people are going online, andfor what purpose, to provide an understanding of their appetite for engaging withthe council digitally.
The consultation questionnaire is available on the council’s website andcustomers can also request a paper copy, which they can pick up from one of thecouncil’s customer service centres or libraries throughout the region.
Paper copies of it can also be requested by calling (01482) 393939.
To access the consultation online, please visit https://eryc.link/contact
In addition, approximately 9,000 postcards have been sent to households in areaswhere there is known to be a low percentage of superfast broadband access, aswell as low rates of digital responses to the recent census and other onlinesurveys.
The postcards include an invitation to complete the survey online or to request apaper copy to be sent.
Public Relations (PR) Officer
East Riding of Yorkshire Council, County Hall, Beverley, HU17 9BA